PRIVACY POLICY

In this policy, “we”, “us” and “our” refer to Five Digital Consultancy Ltd.

We’re registered with the UK data protection authority (the Information Commissioner’s Office) under number ZB249539.

This website is owned and operated by Five Digital Consultancy Ltd.

We are registered in England under registration number 13695854 and our registered office is at Union House, 11 New Union Street, Coventry CV1 2NT.

You can contact us by:

  • Using our website contact form
  • By telephone: 0330 321 9655
  • By email contact@fivedigital.co.uk

This policy explains how and why we use your personal data and applies where we are acting as a data controller with respect to the personal data of our website and service users and where we are the data processor for personal data on behalf of Five Digital Consultancy Ltd clients.

How we use personal data

We collect personal data to:

  • Provide services and goods, including delivery
  • Complying with legal requirements
  • Dealing with queries, complaints or claims

We may collect personal data from:

  • Directly from you
  • Publicly available sources
  • Suppliers and service providers

We process data about your use of our website and services.  The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit and frequency and pattern of your use of the website.  The source of this usage data is provided by Google Analytics.  This usage data may be processed for the purposes of analysing the use of the website and services.

We may process information contained in any enquiry you submit to us regarding the services of Five Digital Consultancy Ltd.  The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you.

We may process information relating to our customer relationships, including customer information.  The customer relationship data may include your name, your employer, your job role, your contact details and information contained in communications.  The customer relationship data may be processed for the purposes of managing our relationships with customers and prospecting customers, communicating with customers, keeping records of those communications and promoting our products and services to new and existing customers.

In addition to the specific purposes for which we may process your personal data, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another person.

PROVIDING YOUR PERSONAL DATA TO OTHERS

We may share your personal data with:

  • Organisations that we are legally obliged to.
  • Suppliers and service providers

RETAINING AND DELETING PERSONAL DATA

Personal data that we process for any purpose shall not be kept for longer than is necessary for that purpose.

We will retain your personal data as follows:

  • Personal data will be for a minimum of one working day and for a maximum period of three years in case we need to respond to a legal claim.
  • In some circumstances, like cases of criminal activity, it may not be possible for us to specify in advance how long your data will be retained and we may keep data longer if we need to and/or the law says we have to.

To work out how long we keep different information, we consider why we hold it in the first place, as well as the length of relationship with the said person, how sensitive the information is, how long the law says we need to keep it for and what the risks may be.

YOUR RIGHTS

Your rights under data protection law have been summarised for this policy.  Not all of the details have been included in our summary and so you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights are:

  • the right of access
  • the right to rectification
  • the right to erasure
  • the right to restriction of processing
  • the right to object to processing
  • the right to data portability
  • the right to withdraw consent

You have the right to confirmation as to whether or not we process your personal data, together with certain additional information.  That information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data.

Providing the rights and freedoms of others are not affected, we will supply you with a copy of your personal data.

You have the right to have any inaccurate personal data about you rectified and taking into account the purposes of the processing, to have any incomplete personal data about you completed

In certain circumstances you also have the right to the erasure of your personal data without undue delay.  Those circumstances include; personal data no longer necessary in relation to the purposes for which it was collected or otherwise processed, you withdraw consent to consent-based processing, you object to the processing under certain rules of applicable data protection law, the processing is for direct marketing purposes and the personal data has been unlawfully processed.

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes).  If you make such an objection, we will cease to process your personal data for this purpose.

To the extent that the legal basis for our processing of your personal data is:

  • consent
  • that the processing is necessary for the performance of a contract to which you are party
  • legal obligation, we have to collect or use your information so we can comply with the law

When the legal basis for our processing of your personal data is consent, you have the right to withdraw that consent at any time.  Withdrawal will not affect the lawfulness of processing before the withdrawal.

COMPLAINTS

If you consider that our processing of your personal data infringes data protection laws then you have the legal right to lodge a complaint.  You can make a complaint to us, in writing, using the contact email address at the top of this privacy policy.

We hope that you will be satisfied with the service that we provide but in the unlikely event that you remain unhappy then you have the right to complain about the processing of your data to:

Information Commissioner’s Office (ICO)
Wycliffe House
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint

AMENDMENTS

We may update this policy from time to time by publishing a new version on our website.  You should check this page occasionally to ensure you are happy with any changes to this policy.